FindGooLinks
Effective date: 10 November 2026
Last updated: 10 November 2026
Contact: [email protected]
Refund policy for credit pack purchases
All credit pack purchases are processed by Creem as our Merchant of Record. The following rules apply:
- Within 14 days of purchase, if that purchase has not been followed by an unlock deduction on that email, the customer may request a refund to the original payment method.
- Credits already used to unlock a report are not refunded to the card.
If a search request is rejected or fails before a report is unlocked, no credit was deducted for it, so there is no ledger refund for that event.
To request a refund, email [email protected] with your order details and the email used for the purchase.
Notes
- Refunds are issued to the original payment method by Creem (our Merchant of Record).
- This policy applies to all credit pack purchases made through our service.